Refund Policy

Last Updated: January 2025

1. Overview

At Antiscrub, we are committed to providing quality educational content and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

2. Applicability

This policy applies to any paid services or products offered through our website. Currently, our website provides free educational content, but this policy will govern any future paid offerings.

3. Free Content

All educational materials currently available on our website are provided free of charge. No refunds are applicable for free content or services.

4. Future Paid Services

Should we introduce paid services or products in the future, the following refund terms will apply:

4.1 Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Technical issues preventing access to purchased content
• Duplicate charges or billing errors
• Content significantly different from description
• Service not delivered as promised

4.2 Refund Period

Refund requests must be submitted within 14 days of purchase for digital products and 30 days for physical products, in accordance with EU consumer protection regulations.

4.3 Non-Refundable Items

The following items are not eligible for refunds:

• Services fully consumed or utilized
• Personalized or customized content
• Downloadable content that has been accessed
• Services purchased more than 30 days ago

5. Refund Request Process

To request a refund, please follow these steps:

• Contact us at touch@antiscrub.world
• Provide your order number and purchase details
• Explain the reason for your refund request
• Include any relevant documentation or evidence

6. Processing Time

Once we receive your refund request:

• We will review your request within 5 business days
• You will receive a response regarding approval or denial
• Approved refunds will be processed within 10 business days
• Refunds will be issued to the original payment method

7. Partial Refunds

In some cases, partial refunds may be granted:

• Services partially consumed
• Content partially accessed
• Subscription cancellations mid-term

The refund amount will be calculated on a pro-rata basis.

8. Subscription Cancellations

For subscription-based services:

• You may cancel at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months unless otherwise stated
• Access continues until the end of the paid period

9. Chargebacks

If you initiate a chargeback with your payment provider:

• Your access to services will be suspended pending resolution
• We may dispute the chargeback if we believe it is unjustified
• Repeated chargebacks may result in account termination

We encourage you to contact us directly before initiating a chargeback so we can resolve the issue.

10. EU Consumer Rights

In accordance with EU Directive 2011/83/EU, consumers in the European Union have the right to withdraw from a purchase within 14 days without giving any reason. This right applies to:

• Digital content not yet accessed or downloaded
• Services not yet fully performed
• Physical goods not yet used or opened

By accessing digital content immediately after purchase, you acknowledge that you waive your right of withdrawal.

11. Exceptions and Special Circumstances

We may consider refund requests outside the standard policy in exceptional circumstances, such as:

• Extended technical issues on our end
• Significant changes to service terms
• Discontinuation of services

Such requests will be evaluated on a case-by-case basis.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified policy.

13. Contact Information

For refund requests or questions about this policy, please contact us at:

Antiscrub
70 Sir John Rogerson's Quay
Dublin 2, Ireland
Email: touch@antiscrub.world
Phone: +353 1 241 1000

14. Dispute Resolution

If you are not satisfied with our response to your refund request, you may:

• Request escalation to a senior manager
• Contact the Irish Competition and Consumer Protection Commission
• Use the European Commission's Online Dispute Resolution platform